Refund policy

 

1. Time Limit: ASN Advanced Sports Nutrition carries no responsibility for guides being outdated by new legislation or government changes. There is a 12 month period (from the time of purchase) that a Multimedia presentation may be exchanged free of charge in the event of a change in legislation or government policy including the release of new assessment instruments or changes to Australian standards directly impacting on the Presentation in question.

2. Change of Mind: We are unable to offer a refund for a change of mind.

3. Faulty or items received in error: If you have received a faulty item or received an item in error, we are happy to replace, exchange or refund the cost of the item for you. We will pay the costs of postage and handling if you return a faulty or unsuitable item or an item received in error. If you choose to exchange or replace the item we will pay the costs of postage and handling of the replacement item. Please contact us before returning any items.

4. Damaged Items: All products are carefully packed to endure reasonable handling through the delivery process. We are not responsible for damage resulting from abnormal or extreme delivery conditions.

5. Refunds: Refunds are usually processed within 14 business days. All refunds must be issued to the original purchaser. Refunds may incur a 20% restocking/handling fee. All refunds must be issued to the original purchaser.